How to Check Canceled Bookings and Programs

How to Check Canceled Bookings and Programs

Checking Canceled Bookings

To check canceled bookings, follow these steps:
  1. Navigate to the Dashboard.
  2. Go to the Bookings section.
  3. Click on Booking Details.

Key Information in Booking Details

  1. The status of the booking is shown (e.g., Confirmed, Canceled).
  2. The client's name, start and end dates, and resources used are displayed.
  3. You can see who added the booking and if an instructor was involved.

Cancellation Details

  1. If a booking is canceled, you'll see the label "Canceled by", indicating who canceled the booking and the time of cancellation.
  2. The hours before cancellation column indicates how long before the booking was canceled:
  3. A negative number means the booking was canceled after it started.
  4. A positive number means the booking was canceled in advance.

Filtering Canceled Bookings

  1. Use the timeline filter to find bookings within a specific time frame.
  2. Use the status filter to view all canceled bookings.
  3. If needed, check who canceled the booking by referring to the "Canceled by" column.

Checking Program Cancellations (Classes)

For class bookings, additional details are available:
  1. There is an extra column labeled "Event Canceled", which indicates whether the entire class was canceled.
  2. Scroll through the columns to see who canceled the class, when it was canceled, and how long before the cancellation occurred.

Additional Reporting and Testing

  1. If you experience issues such as errors when trying to adjust bookings or cancelations, ensure these are addressed through ongoing testing.
  2. Features such as auto-updates and payment statuses (e.g., "Paid" signs) should be visible in real time to avoid confusion during booking operations.

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