If a customer's payment fails does the system try to reprocess the payment?

If a customer's payment fails does the system try to reprocess the payment?

Our system has Smart Retries enabled and will try to re-process payment up to 4 times in 3 weeks.  The Smart Retries feature attempts to retry the customer’s charge and works for cards and any other pull-based payment methods. To avoid bank fees, Stripe doesn’t retry invoice payments made with ACH debit. 

Smart Retries 

Using machine learning, Smart Retries chooses optimal times to retry failed payment attempts to increase the chance of successfully paying an invoice. The machine learning system behind Smart Retries uses hundreds of time-dependent, dynamic signals, such as:
  1. The number of different devices that have presented a given payment method in the last N hours
  2. The optimal time to pay (payments made for debit cards in certain countries might be slightly more successful at 12:01 AM in local time zones)
Based on a combination of these factors, Stripe tries to intelligently assess when to retry payments. We continuously learn from new purchaser behaviors and transaction, which provide for a more flexible and responsive approach over traditional rules-based payment retry logic. Any invoice with the auto_advance attribute set to true goes through the Smart Retries flow (if enabled), regardless of the selected payment method.

The Smart Retries feature attempts to retry the customer’s charge up to four times within a customizable period and works for cards and any other pull-based payment methods. To avoid bank fees, Stripe ​​doesn’t retry invoice payments made with ACH debit, BECS debit, or SEPA debit.

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