Resource Plans
How to add Products
To allow you customers to use the Plan2Play Connect App to purchase products use the instructions below: Step-By-Step Information Needed Before you begin adding products you will want to collect the following information: Any product attributes you ...
Do I get charged for refunds?
Refunds are never fun to issue as they can cost your business additional processing fees so it is important to put through the correct transaction the first time or think about your payment policies. Stripe Processing Fees When you create a refund, ...
Membership Statuses
The Plan2Play ARC system automatically changes your members status based on their purchases. Below is a list of the system statuses what what they mean: Active For Members this means the user has an active paid subscription in the system For ...
Associating Plans with Segments and Types
The ARC system automatically updates the segments and types for your members based on their plan purchases. Below is a summary of how to best utilize this feature so you can easily view your members by different categories for Marketing or tracking ...
How can I hide a pricing plan from purchase?
If you would like to create pricing plans that are NOT available for your members to purchase directly follow the steps below. Add a New Private Group Login to your Plan2Play Account In the Upper Right Select Settings->Field Configurations->Groups ...
How to add a plan to bill member for services and resource bookings
This article the steps to add a pricing plan to bill members for services like personal training, nutrition counseling, private lessons, and resource bookings. Adding a Resource Payment Plan Login to your Plan2Play Account Select Manage->Pricing ...
My customer's email or name is incorrect on their billing statement
If your member/customer puts in their name or email incorrectly we will send the update to Stripe once they make the change within their member account. Currently we do not update any changes made from the back-end system to the billing system as ...
If a customer's payment fails does the system try to reprocess the payment?
Our system has Smart Retries enabled and will try to re-process payment up to 4 times in 3 weeks. The Smart Retries feature attempts to retry the customer’s charge and works for cards and any other pull-based payment methods. To avoid bank fees, ...
How much are the Stripe Processing Fees?
The details for what Stripe will charge for each transaction can be found at the link below: Stripe Processing Fee Details
How do customers with monthly billing days at the end of the month get handled?
Sometimes a customer's subscription will start on the 31st of the month. Here is how we handle billing days that do not occur every month. If a customer with a monthly subscription set to cycle on the 2nd of the month will always be billed on the ...
How do I associate Membership Plans with my Classes?
Once you have setup both your Classes and Membership Plans you will need to map them to restrict access to signup for classes to only those who have paid. To map the pricing with classes do the following: Login to your Plan2Play Account Select ...
How to Add Payment Plans
ARC offers the ability to collect payment for all of the following: Recurring Memberships of all types One time payments for Classes or Class Packs(Punch Cards) Products like T-Shirts, Drinks etc Free Class Passes for Prospects Before you begin you ...
How to Setup Stripe Payment Integration
In order to collect fees from your members for memberships, products or classes you must first setup your payment profile. Plan2Play uses Stripe to process all payments. Below are the steps you should follow to setup Stripe: Information needed ...
How will I know if a someone has purchased a membership?
This article details the ways you can see who has purchased a new membership. Notifications If a Prospect who has not purchased a membership before or has not purchased a membership in the last 2 months, all the Org Admins are notified via email ...
One-Time Discount Codes/ Coupons
When setting up your pricing within any system there are some best practices that will help you more easily track revenue and determine how to make adjustments to be more profitable! Best Practices Do not create special plans for individual members ...
Stripe Payout Settings
Your Stripe Account has a default payout schedule of Weekly on Monday. To view your upcoming payments do the following. Login to you Plan2Play Account Select Manage->Pricing Select the Account Details Tab Select Edit Account Details If you would ...