My customer's email or name is incorrect on their billing statement

My customer's email or name is incorrect on their billing statement

If your member/customer puts in their name or email incorrectly we will send the update to Stripe once they make the change within their member account.  Currently we do not update any changes made from the back-end system to the billing system as the member is in control of their personal information.
    • Related Articles

    • How to link Member Accounts for Billing purposes

      The steps below will create separate accounts for each member to login to. If you wish to add a child account under the same email as the parent follow the steps in this article: How to add a Child to a Parent account Step-By-Step Login to your ...
    • How to setup outgoing email in Plan2Play ARC

      If you are looking to use the direct email feature within Plan2Play which allows you to send email using our template system, you will need to configure Plan2Play to use your email box.  This is useful if you frequently get asked to same questions as ...
    • How do customers with monthly billing days at the end of the month get handled?

      Sometimes a customer's subscription will start on the 31st of the month.  Here is how we handle billing days that do not occur every month. If a customer with a monthly subscription set to cycle on the 2nd of the month will always be billed on the ...
    • How to Add a Customer to a Class/Clinic/Camp/Event

      This article details how you can add your customers to class. This is useful for walk-ins or clients who may want to be added but pay when they arrive at your facility Login to your Plan2Play Account Select Schedule-Classes from the left menu Find ...
    • If a customer's payment fails does the system try to reprocess the payment?

      Our system has Smart Retries enabled and will try to re-process payment up to 4 times in 3 weeks.  The Smart Retries feature attempts to retry the customer’s charge and works for cards and any other pull-based payment methods. To avoid bank fees, ...