Do I get charged for refunds?

Do I get charged for refunds?

Refunds are never fun to issue as they can cost your business additional processing fees so it is important to put through the correct transaction the first time or think about your payment policies.  

Stripe Processing Fees

When you create a refund, the full amount of the payment is returned to your customer. However, your Stripe fees are not refunded to you for refunds. This means that you'll see both the amount for the refund pulled from your balance, as well as the Stripe fee amount.

You can learn more about frequently asked questions (FAQs) about refunds here : https://support.stripe.com/questions/refunds-faq

    • Related Articles

    • How to get a payment link to send to a client directly

      If you create an invoice for a client our system will automatically email them a request for payment.  However, sometimes you may wish to send them the link for payment directly.  There are several ways to get the link for payment. From the Invoices ...

    • How do customers with monthly billing days at the end of the month get handled?

      Sometimes a customer's subscription will start on the 31st of the month.  Here is how we handle billing days that do not occur every month. If a customer with a monthly subscription set to cycle on the 2nd of the month will always be billed on the ...

    • How to create "Guest Passes"

      You may wish to allow your members to bring guests. This article reviews the how you may apply guest passes. Members are restricted to a number of guest passes This is useful if you restrict the number of passes to a certain number for each member. ...

    • How to issue a refund or partial refund to an invoice

      If you need to issue a full or partial refund follow the steps below. Login to your Plan2Play Account Select Members Find the Member you wish to make an adjustment for Click on the Member Name Select Invoices from the left menu Select Refunds ...

    • Granting Complimentary Access to Subscribed Members Beyond Renewal Date

      If you need to extend a member's subscription period without charging their credit card for the additional days, follow this process. This method ensures the member can continue to use their benefits at no charge until the desired new end date. See ...