Granting Complimentary Access to Subscribed Members Beyond Renewal Date

If you need to extend a member's subscription period without charging their credit card for the additional days, follow this process. This method ensures the member can continue to use their benefits at no charge until the desired new end date.

See the image below on how to manage subscriptions.

Example: The member's subscription will renew on May 20th but the admin would like the member to play at no charge until May 31st.

Step-by-Step Guide

1. Cancel the Current Subscription:

   • Navigate to the member's subscription details within your subscription management system.
   • Select the option to cancel the current subscription. Ensure you note the original renewal date for reference.

2. Create a Complimentary Subscription Plan:

   • Set up a new subscription plan with a $0 cost and set the validity period to the desired end date.
   • Apply this complimentary plan to the member's account to cover the period from the original renewal date to the new end date.

3. Set Up a New Subscription Starting from the New End Date:

   • On the new end date, create a new standard subscription plan for the member.
   • Ensure this new subscription will start on the new end date to avoid any gaps in the member's access.

4. Notify the Member:

   • Inform the member about the changes to their subscription. Clarify that they will not be charged for the period covered by the complimentary plan and that a new subscription will start from the new end date.

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