How to issue a refund or partial refund to an invoice

How to issue a refund or partial refund to an invoice

If you need to issue a full or partial refund follow the steps below.

  1. Login to your Plan2Play Account
  2. Select Members
  3. Find the Member you wish to make an adjustment for
  4. Click on the Member Name
  5. Select Invoices from the left menu
  6. Select Refunds Invoices

  8. Select whether you wish to provide a full or partial refund
  9. Select the reason
    1. Duplicate Charge
    2. Product Unsatisfactory
    3. Order Change
    4. Fraudulent Charge
    5. Other
  10. Select how to credit
    1. Refund to attached payment source
    2. Credit customer balance
    3. Cash


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